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Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 2025
Introduction
FractionalFinder Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller:
FractionalFinder Limited
Registered in England and Wales
Email: privacy@fractionalfinder.io
Information We Collect
1. Information You Provide
- Account Information: Name, email address, password (via Clerk authentication)
- Profile Information: Professional headline, work experience, skills, hourly rate, availability
- Company Information: Company name, description, industry, location
- LinkedIn Data: When you choose to import from LinkedIn, we collect profile data you authorise us to access
- Job Postings: Job titles, descriptions, requirements, compensation details
- Applications: Cover letters, CVs, and application responses
- Payment Information: Processed securely by Stripe (we do not store full card details)
- Communications: Messages sent through our platform, support enquiries, feedback
2. Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on platform, search queries
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies: Session cookies, preference cookies, analytics cookies (see our Cookie Policy)
- Location Data: General location based on IP address (city/region level)
3. Third-Party Integrations
- Clerk: Authentication and user management
- Stripe: Payment processing and subscription management
- Supabase: Database hosting and file storage
- Resend: Transactional email delivery
- LinkedIn: Optional profile data import (with your consent)
How We Use Your Information
We use your information for the following purposes:
- Service Provision: To create and manage your account, display your profile, facilitate job matching
- Communications: To send transactional emails, job matches, application updates, platform notifications
- Payment Processing: To process subscription payments and manage billing
- Platform Improvement: To analyse usage patterns, improve features, and enhance user experience
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with legal obligations, respond to lawful requests
- Marketing: To send promotional communications (with your consent, opt-out available)
- AI Enhancement: To provide AI-powered profile suggestions and job matching (optional)
Legal Basis for Processing (UK GDPR)
- Contract performance (providing our services)
- Consent (marketing, optional features)
- Legitimate interests (platform improvement, security)
- Legal obligations (compliance, tax, employment law)
How We Share Your Information
We do not sell your personal information. We share data only in these circumstances:
1. Within the Platform
- Your profile is visible to businesses when you apply for jobs
- Your applications are shared with the posting business
- Businesses can see your public profile information during search
2. Service Providers
- Clerk: Authentication services (SOC 2 Type II certified)
- Stripe: Payment processing (PCI-DSS compliant)
- Supabase: Data hosting and storage (ISO 27001 certified)
- Resend: Email delivery services
- Analytics Providers: Anonymised usage analytics
3. Legal Requirements
We may disclose information when required by law, to:
- Comply with legal processes (court orders, subpoenas)
- Enforce our Terms of Service
- Protect rights, property, or safety of FractionalFinder, users, or the public
- Prevent fraud or security threats
4. Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your rights.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data in transit uses TLS/SSL encryption (HTTPS)
- Authentication: Secure authentication via Clerk with multi-factor authentication support
- Access Controls: Role-based access controls and principle of least privilege
- Data Storage: Encrypted database storage via Supabase
- Payment Security: PCI-DSS compliant payment processing via Stripe
- Regular Audits: Security assessments and vulnerability scanning
- Employee Training: Staff trained on data protection and security practices
- Incident Response: Procedures in place for data breach notification
Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights (UK GDPR)
Under UK data protection law, you have the following rights:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent for processing based on consent
- Right to Lodge a Complaint: Complain to the ICO if you believe your rights have been violated
How to Exercise Your Rights
Email us at privacy@fractionalfinder.io with your request. We will respond within one month. You can also manage many settings directly in your account dashboard.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Deleted Accounts: Most data deleted within 30 days; some data retained for legal compliance (e.g., transaction records for 7 years)
- Job Applications: Retained for 12 months after application, then anonymised
- Communications: Support tickets retained for 3 years
- Financial Records: Retained for 7 years (UK tax law requirement)
International Data Transfers
Your data is primarily stored within the UK and EU. Some service providers may process data outside the UK:
- We ensure adequate safeguards are in place (UK GDPR Article 46)
- We use Standard Contractual Clauses (SCCs) approved by the UK authorities
- We work only with providers offering adequate data protection
Service providers with international operations: Clerk (US/EU), Stripe (US/EU), Supabase (EU/US regions)
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@fractionalfinder.io.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on the platform
Your continued use of the platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@fractionalfinder.io
Data Protection Officer: dpo@fractionalfinder.io
Address: FractionalFinder Limited, [Your Registered Address]
Complaints to the ICO
You have the right to lodge a complaint with the Information Commissioner's Office:
Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF